At Alim Travels, we are committed to protecting your personal information and ensuring a safe and secure travel booking experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or communicate with our travel team.

By using our website and services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information when you inquire, book, or interact with Alim Travels:

  • Full name, date of birth, nationality, gender

  • Passport details and identification documents

  • Contact information (phone, email, address)

  • Payment details (handled securely via trusted gateways)

  • Travel preferences, booking history, itinerary details

  • Visa application documents (where required)

  • Website usage data, cookies, and browsing behavior

We only collect information necessary to provide travel services, visa processing, and booking confirmations.

2. How We Use Your Information

Your personal and travel data is used to:

  • Process Umrah, holiday, and flight bookings

  • Arrange hotel stays, transport, and guided tours

  • Provide visa assistance and government submissions

  • Confirm payments and issue travel receipts

  • Improve customer experience and service quality

  • Share essential updates, itinerary changes, or travel alerts

  • Respond to inquiries and customer support requests

We do not sell, trade, or misuse your information.

3. Cookies & Website Tracking

Alim Travels uses cookies and analytical tools to:

  • Enhance website performance and personalization

  • Understand visitor interaction and browsing patterns

  • Improve service delivery and marketing relevance

You may disable cookies through your browser settings at any time.

4. Information Sharing & Third Parties

Your data may be shared with trusted service partners solely for travel arrangements, including:

  • Airlines, hotels, transport providers

  • Visa processing authorities and consulates

  • Local destination management partners

  • Payment processing gateways

All third-party partners are obligated to maintain confidentiality and comply with data protection standards.

We do not share personal information for marketing use without consent.

5. Data Protection & Security

Alim Travels uses advanced security measures to protect your data, including:

  • Encrypted payment gateways

  • Secure server storage

  • Controlled internal access

  • Regular system monitoring

While we take all reasonable measures, no system can guarantee 100% security, but industry-standard safeguards are continuously maintained.

6. International Data Transfers

As part of our travel and Umrah arrangements, your information may be transferred to service providers located outside your home country. Such transfers are done securely and only where necessary to fulfill booking requirements.

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Correct inaccurate or incomplete data

  • Withdraw consent (where applicable)

  • Request deletion of stored data (subject to legal requirements)

  • Opt-out of promotional communications at any time

To request data changes, contact us at:
📩 Email: info@alimtravels.com

8. Retention of Data

We retain your personal information only as long as necessary to:

  • Complete travel services and legal documentation

  • Comply with government and visa regulations

  • Maintain booking and financial records per law

Once no longer needed, information is securely removed.

9. Links to Third-Party Websites

Our site may include links to external travel services or partner websites. Alim Travels is not responsible for their privacy practices, content, or data handling policies.

10. Updates to This Policy

Alim Travels reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

For questions, privacy concerns, or data requests, please contact:

Your Privacy, Our Commitment

At Alim Travels, protecting your personal information is our priority. We strive to deliver a seamless, secure, and trustworthy travel experience from inquiry to return.